Warranty & Safety

Warranty & Safety [ CLICK TO DOWNLOAD WARRANTY & SAFETY INFORMATION ] At FluentPet, we're proud to offer our customers peace of mind with a two-year warranty on all FluentPet branded products. This warranty covers any manufacturing defects from the date of your purchase. We understand that products sometimes change hands, so our warranty is transferable. If you need to make a claim, simply provide the original purchaser's name, their order number, email address, or shipping address. To ensure the security and accuracy of the process, we do require two forms of identification to confirm the order. Please be aware, however, that our warranty does not extend to normal wear and tear, nor to damage resulting from biting, scratching, liquid exposure, or extreme environmental conditions. Also, frequent replacement of the sound buttons in the HexTiles can reduce their grip, and we regret that we can't cover issues stemming from this. Should you need to make a warranty claim, don't hesitate to reach out to us at info@fluent.pet . For issues with buttons, the first step of the warranty process is to submit a video so we can see how the buttons behave when they are recorded or pressed. This is quicker than asking for the buttons back so we can confirm the problem. When submitting a video for a warranty claim on button issues, please follow these guidelines: Show Each Button: If you have multiple buttons, demonstrate how each one is functioning. Play Mode: Illustrate how the button behaves when you press it in play mode. Recording Mode: Also show the button's response in recording mode. To do this, ensure the switch is to the left and hold the button down for 2-3 seconds until you hear a beep. Video File Size: If your video is larger than 40MB, upload it to Google Drive or your social media account and share the link with us. Social Media Submissions: If you choose to share your video via messaging on our social media platforms, please also email us at info@fluent.pet so we can notify our social media team to watch for your message. HexTile Claims: For claims involving HexTiles, include photos of both the front and back of the HexTile, along with your order details and current shipping address to expedite the warranty process. These steps will help us quickly understand and address any issues with your FluentPet buttons. Thank you for helping us to help you efficiently! Please Note: We will answer your email in 24 - 48 hours. If you don't receive a response, please check your spam folder.